Experience can be a burden

I’m not sure if you have noticed, but some seriously great work is coming out of Central (well just Mexico) and South America (mostly Brazil and Argentina) at the moment.

There is this auction idea integrating with Nike +, the further you run, the bigger your bid. Then there is this low-tech retail idea from Puma. Both absolute genius in their own ways.

It’s not just the sexy brands either. They are killing it on seemingly boring products as well. There’s Scotch-Brite, offering customers at a restaurant a free dinner if they wash their own dishes.

Hellmann’s Mayonnaise is another. When a customer buys Hellmanns a recipe based on other products in your basket gets printed out on the bottom of the receipt.

I don’t believe that these countries are anymore creative than say US, UK or Australia, its just that the concept of creativity is different. This is essentially down to experience, or more specifically a lack of traditional advertising experience.

Generally speaking, their creative communities aren’t bound by previous knowledge or experience in the same way we are in many developed countries. For our markets, being experienced carries baggage and is more often than not a burden.

I do think we are hitting a turning point, but generally speaking we are waiting for a generation to get out of the way.

Some further reading How baby boomers are stifling the marketing revolution?

Thoughts?

Why clients don’t buy innovation?


Much of adland likes to have a moan about its clients not wanting to continually do stuff that’s innovative (sometimes stupidly articulated as cool). This kind of thinking isn’t big, or clever as my Dad might say. It’s certainly not helpful either.

This recent survey highlighted that agencies feel like the Australian marketing industry is too conservative and small minded. I’m not sure that’s totally true.

If your innovative idea is right but they aren’t buying it, then you haven’t adequately helped them understand the possibility of said innovative idea.

A marketing department doesn’t need cool, it needs ideas that work for the lowest possible cost AND effort. This is where the problem, but also the opportunity lies.

We need to make innovation easier for clients to understand and execute, even when it’s actually increasingly the opposite. Anything that feels too hard for a return that is only on par or incrementally better will not fly. It gets put in the too hard basket. This is very different to being conservative or small minded.

The great agencies out there doing true innovation are those that give its clients the confidence that it’s the right solution and can be delivered. They also do a good job of showing why any potential pain will be worthwhile.

Rather than just wheeling out you digital strategist, agencies need to learn from technology companies and in particular start-ups to see how they get venture capitalists to part with huge amounts of money. Nick Law of R/GA was recently in Australia at a conference and he referenced how VCs would never buy a conceptual idea in the same way brands often do. VCs want to at least see prototypes and feasibility studies.

Not only is this interesting it’s also a fundamental shift in process, skillset and business model. Selling the best above the line campaign is very different to selling a business changing innovation.

So the next time you hear yourself saying that your client isn’t innovative, maybe you haven’t done the idea justice.

Image via Seth1492

Ratings are overrated

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Ratings and ranking systems are a part of almost every industry these days. From finance and media to sport and music, people lap these things up.

I can’t stand them myself. In my humble opinion they make people behave all weird. Like moths attracted to a burning hot light bulb. They know it might end in 3rd degree burns, but they just can’t help themselves.

On the one hand ratings make a lot of sense. Rating things attempts to show what’s good and what’s bad and what’s popular and what’s not. This allows people and companies to make more informed decisions. The problem is they are easily manipulated and arguably driven by rather shady motivations.

Whether it’s buying the latest single, making a bet, an investment or spending marketing budget, various forms of ratings heavily influence what people do.

You only have to look at the financial crisis to highlight how pointless they are.

Millions of dodgy sub-prime mortgages were given goodratings by official organisations just to keep the money rolling in. This Time quote pretty much sums things up:

“But ratings also became a stamp of actuarial approval that often let investors and regulators skimp on their own due diligence”

Now I’m know financial whizz, I work in advertising, but how does USA have a perfect credit rating despite being one of the most in-debt countries in the world, coming a whisker away from defaulting?

Media buying around TV ratings is another example of how reality is distorted. Brands spend billions buying up the ad breaks of the highest rating shows. Now I’m not against TV advertising I just think it’s way over priced for its impact.

TV has never been a better medium for advertising the media agencies and networks will tell you. Ratings are up, and more and more people are watching TV (this is true). As a result one 30 second spot in The Voice will cost you $100K to ‘reach’ approximately 2m Australian.

Why do companies do it? It’s supposedly the quickest and easiest way to reach a lot of people with your gospel. Again this is fundamentally flawed.

It’s projected. It assumes that people are actually watching the ad. You only pay for the actual TARPs/GRPs I hear you say. Have you ever met anyone that actually has one of those mythical little boxes that records the sound of the show to check you have watched the ads – of course not, but that’s beside the point. And just because it’s recorded the sound it still does not mean I have watched the ad break let alone remembered it.

Marketers aren’t very good a observing their own behaviour. The front room is full of distractions. I could have checked my emails, sent a tweet, checked my Facebook account, played Angry Birds or God forbid spoke to my Wife, made a cup of tea or had a number two.

Media agencies are even peddling this point of view about time-shifted viewing not really affecting the situation; they are just watching more TV. Who does not fast forward ads on shows you have recorded? In fact there are so many ads on some shows I have to record it because it’s impossible to watch it at the set time.

Again not to say TV isn’t a good medium, just don’t always follow the high rating shows. There is a better way. The problem is that people don’t get sacked for creating TV ads to plonk in the highest rating shows. It’s not their fault if it doesn’t work, it must be the creative, and after all media buying and TV ratings is all scientific like. Well it’s not, it’s designed to keep people in Jags and I’m amazed how the industry just takes it.

Ratings completely mislead industries and make organisations take its eyes of the bigger problem and ultimately the prize. Australian networks are more interested in driving prime time ratings on one or two shows to sell ads than creating content people want to watch.

Brands and agencies spend way too much time and money trying to fill these breaks rather actually making stuff people want.

Ratings give people an overinflated confidence and should only be used as I guide. You need to ask the tough questions even if you can’t measure stuff 100%. Take them on face value and you will get fixated on the wrong goal.

What does it take to make good advertising?

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A large sporting event apparently.

Putting the quality of this year’s advertising in and around the Super Bowl to one side. Why does it take huge sporting events to motivate brands to create communications that people are actually willing to watch? And not only watch, but seek them out.

Creating communications that people are willing to spend time with seems like an obvious mandatory that should be in any brief, no?

Admittedly most of the ads are essentially gags or emotional cinematic pieces but at least it adds to the experience rather takes away from it. Have you tried watching anything on free to air TV in Australia these days? It’s absolutely impossible to get into any show and follow the story. I’d rather wait for it to finish and buy the box set.

I’d love to see networks place some rules around the quality of what goes into the ad break. After all it’s in their interest to keep people interested isn’t it?

To be good you need a squillion dollars I hear you say? Ludicrous Super Bowl rates aside, not really, check this out from Field Notes.

Perhaps the reason for this sudden change in inertia is that the big cheeses suddenly take an interest and who wants to be the CMO with the least popular ad?

Watching people watching TV

I’d love to see cameras on ratings boxes so we know what actually happens in an ad break. So this kind of cool.An Australian family sitting down to watch the Ariel Ping Pong Grand Final, the biggest sporting event of the year.

On 2011: Every time someone says engagement a fairy dies

I blogged a rather paltry 11 times in total last year, don’t feel bad, I had better things to do. 

But to be honest, aside from starting work at Naked and getting married I blame advertising and planning really.  It doesn’t feel like 2011 was as good as it should’ve been for the industry, progress made, but a bit on the slow side. In fact to quote a bit of Dickens:

“IT WAS the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of Light, it was the season of Darkness, it was the spring of hope, it was the winter of despair, we had everything before us, we had nothing before us, we were all going direct to Heaven, we were all going direct the other way- in short, the period was so far like the present period, that some of its noisiest authorities insisted on its being received, for good or for evil, in the superlative degree of comparison only”.

So to get me motivated this year (albeit it negatively) here are my reflections on 2011:

 The language is still shit. Did you know every time someone says engagement or participation a fairy dies? We also need a wider range of verbs in marketing.

We still didn’t realise that a lot of stuff touted as new i.e. participation (a fairy didn’t die unless you are reading this out loud) is in fact old. It’s always been inherent in us and been happening pre-Dickens.

We keep making words up to make us sound clever or create some headlines. Good to see the first one for 2012. Ergopsychonomics. (Again making something old sound new in the process).

People kept telling me there was only one way of marketing and that something else was dead. I should have put this at number 1 to be honest. The world would be boring and very uncompetitive if there was only one-way of doing things. Oh yeah you’re right, it is…but the point is it shouldn’t be. 

We still keep hanging on to the past. OK people are watching more TV than ever before but it doesn’t mean anything. It’s the wrong question. It still doesn’t mean they are watching your ad, it doesn’t mean they care. Jees, we still spend $ billions on TV based on ratings from a 1,000 set top boxes. Technology I might add that cannot tell if people are putting the kettle on, having a dump or using their smartphone to do a multitude of things whilst your ad is on.

Last but not least we keep mistaking what is right for what is easy. 

Anyway…onwards and upwards. Here’s to a cooler more interesting industry 2012

 

Is a good product the new advertising?

I can’t remember where I recently read a quote saying something along the lines of advertising now being a tactic used to address defects in a product (if it’s you let me know, I’ll give you a HT).

But it’s true, with the exception of leading brands the majority of categories essentially tell people the opposite of what the desired audience believes. From finance to automotive, brands have spent the last few decades generally asking people questions like: “What’s your issue with said brand and/or category?” Then they spend stacks developing ads that address the said ‘insight’. If they’re marginally smarter they will create a helpful online tool or cool piece of content that is intended to make people forget about the problem in the first place. Why? Because it’s much cheaper and quicker than addressing the actual problem with the product.

This Adage article highlights the trend of marketers taking money out of product development and ploughing it into advertising at the expensive of the product quality.

“For decades, the focus of many companies has been taking cost out of their products, often to invest in marketing and always to increase profit.

“It all raises the question of whether efforts to cut production costs have gone too far and whether marketers would be better off putting more money back into quality control — even if it means spending less on marketing”.

I believe we have gone back to the days where the strongest brand survives. The best products will generate the most conversations and therefore the most sales. In today’s networked economy it’s no longer possible to get away with an average product that has its cracks covered up by half decent advertising.

Being more optimistic, the rules are now slightly different. We are seeing product and marketing essentially becoming one in the same thing. Technology increasingly allows us to not only improve the product but do it in a way that’s actually networked. Think Nike Grid, Visa’s Right Cliq, iTunes Ping, Starbucks and Foursquare to name a few.

Have brands forgotten how communication works?

I’ve long held the belief that marketing, when in the right hands, is a genuinely exciting industry to work in. And without sounding too lofty, I also think it makes the world a better place.

However in the wrong hands it’s anti – social, shouty, samey, artificial, inefficient and in many instances misleading.

To be honest, marketing’s main problem is that it’s forgotten how communication works. How and why do people communicate? How do people obtain value from the things we develop? Products, brands, advertising, social media or otherwise.

It’s evolved into an unnecessarily complex system with rules, beliefs, conventions, layers and many unhelpful and irrational motivations. Many of which have no relation to how people communicate and their relationship with brands.

I’m optimistic though. There is a bubbling under current of common sense and perhaps there is a straw about to break the marketing camel’s back. I hope so.

First Faris sparked some debate with this post about all market research being wrong. The headlines being 1) we don’t know why we do what we do. So why ask them, you’ll just be led up the garden path. Then 2) the gulf between claimed attitudes and actual behaviour is vast.

Then BBH Labs (an increasingly great agency blog) challenged that the reason we misuse our metrics is because of cultural issues that marketing departments and agencies have developed over time.

Finally Umair Haque summed it all up by stating ‘Marketing can do better’. Essentially Umair questions why the fundamental assumptions of marketing haven’t changed for decades.

I feel a series of posts brewing. Something about ‘it’s how we communicate stupid’.

The Future of TV from Razorfish

I don’t really see analog and digital as being this TV verus the Internet thing. But more related to how different people (mainly generations) think abouth stuff. There so much opportunity in TV that’s it’s only a matter of time before it starts to look more and more like the Internet.

This is great Razorfish presentation from SXSW Festival that essentially shows what TV is probably going to look like once the digital people get more and more involved. It was presented at Cannes last year but in this version Razorfish seem to have actually flushed out how the potential interface might look under various scenarios. (Start from about slide 12)

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