What does it take to make good advertising?

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A large sporting event apparently.

Putting the quality of this year’s advertising in and around the Super Bowl to one side. Why does it take huge sporting events to motivate brands to create communications that people are actually willing to watch? And not only watch, but seek them out.

Creating communications that people are willing to spend time with seems like an obvious mandatory that should be in any brief, no?

Admittedly most of the ads are essentially gags or emotional cinematic pieces but at least it adds to the experience rather takes away from it. Have you tried watching anything on free to air TV in Australia these days? It’s absolutely impossible to get into any show and follow the story. I’d rather wait for it to finish and buy the box set.

I’d love to see networks place some rules around the quality of what goes into the ad break. After all it’s in their interest to keep people interested isn’t it?

To be good you need a squillion dollars I hear you say? Ludicrous Super Bowl rates aside, not really, check this out from Field Notes.

Perhaps the reason for this sudden change in inertia is that the big cheeses suddenly take an interest and who wants to be the CMO with the least popular ad?

Watching people watching TV

I’d love to see cameras on ratings boxes so we know what actually happens in an ad break. So this kind of cool.An Australian family sitting down to watch the Ariel Ping Pong Grand Final, the biggest sporting event of the year.

On 2011: Every time someone says engagement a fairy dies

I blogged a rather paltry 11 times in total last year, don’t feel bad, I had better things to do. 

But to be honest, aside from starting work at Naked and getting married I blame advertising and planning really.  It doesn’t feel like 2011 was as good as it should’ve been for the industry, progress made, but a bit on the slow side. In fact to quote a bit of Dickens:

“IT WAS the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of Light, it was the season of Darkness, it was the spring of hope, it was the winter of despair, we had everything before us, we had nothing before us, we were all going direct to Heaven, we were all going direct the other way- in short, the period was so far like the present period, that some of its noisiest authorities insisted on its being received, for good or for evil, in the superlative degree of comparison only”.

So to get me motivated this year (albeit it negatively) here are my reflections on 2011:

 The language is still shit. Did you know every time someone says engagement or participation a fairy dies? We also need a wider range of verbs in marketing.

We still didn’t realise that a lot of stuff touted as new i.e. participation (a fairy didn’t die unless you are reading this out loud) is in fact old. It’s always been inherent in us and been happening pre-Dickens.

We keep making words up to make us sound clever or create some headlines. Good to see the first one for 2012. Ergopsychonomics. (Again making something old sound new in the process).

People kept telling me there was only one way of marketing and that something else was dead. I should have put this at number 1 to be honest. The world would be boring and very uncompetitive if there was only one-way of doing things. Oh yeah you’re right, it is…but the point is it shouldn’t be. 

We still keep hanging on to the past. OK people are watching more TV than ever before but it doesn’t mean anything. It’s the wrong question. It still doesn’t mean they are watching your ad, it doesn’t mean they care. Jees, we still spend $ billions on TV based on ratings from a 1,000 set top boxes. Technology I might add that cannot tell if people are putting the kettle on, having a dump or using their smartphone to do a multitude of things whilst your ad is on.

Last but not least we keep mistaking what is right for what is easy. 

Anyway…onwards and upwards. Here’s to a cooler more interesting industry 2012

 

Is a good product the new advertising?

I can’t remember where I recently read a quote saying something along the lines of advertising now being a tactic used to address defects in a product (if it’s you let me know, I’ll give you a HT).

But it’s true, with the exception of leading brands the majority of categories essentially tell people the opposite of what the desired audience believes. From finance to automotive, brands have spent the last few decades generally asking people questions like: “What’s your issue with said brand and/or category?” Then they spend stacks developing ads that address the said ‘insight’. If they’re marginally smarter they will create a helpful online tool or cool piece of content that is intended to make people forget about the problem in the first place. Why? Because it’s much cheaper and quicker than addressing the actual problem with the product.

This Adage article highlights the trend of marketers taking money out of product development and ploughing it into advertising at the expensive of the product quality.

“For decades, the focus of many companies has been taking cost out of their products, often to invest in marketing and always to increase profit.

“It all raises the question of whether efforts to cut production costs have gone too far and whether marketers would be better off putting more money back into quality control — even if it means spending less on marketing”.

I believe we have gone back to the days where the strongest brand survives. The best products will generate the most conversations and therefore the most sales. In today’s networked economy it’s no longer possible to get away with an average product that has its cracks covered up by half decent advertising.

Being more optimistic, the rules are now slightly different. We are seeing product and marketing essentially becoming one in the same thing. Technology increasingly allows us to not only improve the product but do it in a way that’s actually networked. Think Nike Grid, Visa’s Right Cliq, iTunes Ping, Starbucks and Foursquare to name a few.

Have brands forgotten how communication works?

I’ve long held the belief that marketing, when in the right hands, is a genuinely exciting industry to work in. And without sounding too lofty, I also think it makes the world a better place.

However in the wrong hands it’s anti – social, shouty, samey, artificial, inefficient and in many instances misleading.

To be honest, marketing’s main problem is that it’s forgotten how communication works. How and why do people communicate? How do people obtain value from the things we develop? Products, brands, advertising, social media or otherwise.

It’s evolved into an unnecessarily complex system with rules, beliefs, conventions, layers and many unhelpful and irrational motivations. Many of which have no relation to how people communicate and their relationship with brands.

I’m optimistic though. There is a bubbling under current of common sense and perhaps there is a straw about to break the marketing camel’s back. I hope so.

First Faris sparked some debate with this post about all market research being wrong. The headlines being 1) we don’t know why we do what we do. So why ask them, you’ll just be led up the garden path. Then 2) the gulf between claimed attitudes and actual behaviour is vast.

Then BBH Labs (an increasingly great agency blog) challenged that the reason we misuse our metrics is because of cultural issues that marketing departments and agencies have developed over time.

Finally Umair Haque summed it all up by stating ‘Marketing can do better’. Essentially Umair questions why the fundamental assumptions of marketing haven’t changed for decades.

I feel a series of posts brewing. Something about ‘it’s how we communicate stupid’.

The Future of TV from Razorfish

I don’t really see analog and digital as being this TV verus the Internet thing. But more related to how different people (mainly generations) think abouth stuff. There so much opportunity in TV that’s it’s only a matter of time before it starts to look more and more like the Internet.

This is great Razorfish presentation from SXSW Festival that essentially shows what TV is probably going to look like once the digital people get more and more involved. It was presented at Cannes last year but in this version Razorfish seem to have actually flushed out how the potential interface might look under various scenarios. (Start from about slide 12)

A reflection on planning by planners

Nothing better than some intelligent reflection to finish the year. Spur by Redscout (hosted on PSFK) has recently produced a series of vids from smart people talking about the role of planners today and in the furture. Really good stuff.

1. Is planning impotent?

2. What makes a good planner?

3. Are planners glorified researchers?

4. Is planning handicapped by advertising?

5. What is the future of Planning?

This year’s thoughts on marketing next year: The prelude

There’s been a lot percolating in my head over the last and it’s about time I got it out in a series of posts relating to marketing as I’ve seen it this year. Hopefully you’ll find it mildly helpful and interesting…and not too rambly.

Correct me if I’m wrong but I think anyone who works in a digital agency probably spent most of last year trying to demonstrate how modern marketing needs a distinctive and somewhat evolved approach to work in digital I daren’t say different because that merely feeds the binary decision making and black or white thinking that hinders many organisations. But as Eric Schmidt highlights, we do need to stop making a distinction between media.

That’s not to say that brands aren’t doing good things, it’s probably the most exciting time to be doing what we do. However things are still broken on a vast scale and the problems lie in systems, business models, metrics and marketers being outpaced by how people are using technology.

To use a Mark Zuckerberg quote: “A lot of this (change) is just social norms catching up with what technology is capable of.” The problem is of course, social norms are way ahead of most brands thanks to said technology.

My esteemed colleague Iain McDonald likes to use this little thought experiment to highlight how ridiculous some of our thinking actually is when you look at life through a digital lens.

First of all imagine if the Internet, as it is today, came before TV. Then someone said to you we are going to put a big box in the corner of your living room. You can only watch certain programmes when we say you can and then every 15 minutes we are going to show you half a dozen ads that are 9 times out of ten, irrelevant and uninteresting. We will then repeat many programmes that you have already seen throughout the year. You would obviously tell them to get stuffed.

Online behaviour and the use of technology is changing people’s expectations of brands and how they actually behave in the real world. I will cover a few things before the year is out that will hopefully help you for the next – a fresh start and all that guff.

Things like the re-calibrating of businesses, forgetting what you know, the great digital realisation that people don’t care about brands, marketing to networks, convergence of media, media slices rather than chunks, the system of objects, innovative research and measurement. Next post to come shortly…I hope.

It’s not about the destination, it’s the journey – The growing distance between an ad and a sale

I like it when there is a bit of distance between advertising (I use the term arbitrarily) and the actual purchasing of a product. What I mean is we generally focus on getting people from an execution to a sale in as few moves as possible. This is mostly because a) it costs less money and b) conventional wisdom suggests that is what people want.

I’m not a one strategy for every problem kind of guy, but in many instances these points aren’t actually that correct an in many ways a bit of a hinderance. Whilst a bit subjective, some of the best things I have seen have distance between the ask and the sale – some extra value, an experience, an interaction, a story, a puzzle, a film, some technology…the list is endless and that’s the beauty. Some examples include, Why So Serious, Fiat E:CO Drive, and even these awesome banners from EA.

We spend too much time trying to fight the way people behave instead of embracing it. To end with some cheese

“Focus on the journey, not the destination. Joy is found not in finishing an activity but in doing it.”

Greg Anderson

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