Henry Jenkins interviews Frank Rose

Frank Rose, contributing Editor at Wired has a new book out called The Art of Immersion. I haven’t got my grubby hands on it yet but if this interview (part one and part two) with Henry Jenkins is anything to go by it looks like a must read of the year.

In this interview Rose essentially discusses the concept of ‘deep media’, where people can engage with a story at any level of depth they like. Whilst the interview mostly references the entertainment industry, it’s clear that this is bubbling over into brand communications on a more regular basis. Ford, Honda and BMW are examples of an entire category adopting a kind of ‘deep media’ approach as discussed by Rose.

As a general rule, the majority of advertising has been about lowest common denominator stuff for decades. How can we reach the most people for the least effort and the lowest cost? I’ve said before that people have always had thresholds when it comes to how immersed they are willing to become in a communication. The net result of generations having grown up playing, watching or participating in more immersive stories will change people’s expectations of everything. Even the most humourous 30 second TVC is quite frankly pretty boring to many people. Hence innovations like this from W+K.

However in addition to thoughts on deep media, Rose also goes on to make some fantastic observations relating to the history and evolution of storytelling and communications.

“the really remarkable thing about Dickens was the way he communed with his readers. That was something serial publication made possible–and serial publication was purely a product of technology. Better printing presses, cheaper paper, trains that could deliver things reliably, rapidly growing cities with a lot more people who could read. Few of these people could afford to purchase entire books, but they could pay for short installments. An unanticipated result of this was that when books were published over a period of 19 or 20 months, readers had a chance to have their say with the author while the novel was still being written. And Dickens relished this. He took note of their comments and suggestions, and he loved interacting with them on the lecture circuit as well. One of his biographers described it as “a sense of immediate audience participation.”

But seeing new media as a threat–that’s a pattern we fall into again and again. Now it’s video games and the Internet. Before that it was TV, and before that it was the movies, and a couple hundred years ago it was serial fiction and people like Dickens. The only constant is that whatever is new is threatening. And usually it’s considered threatening because it’s too immersive–you could get lost in it. But that’s exactly what fiction is. If it’s good enough, people are going to want to inhabit it”.

How TV ruined your life?

The ever brilliant Charlie Brooker has recently been exploring what we all know – there is in fact a massive gap bewteen what happens on TV and real life. In ‘How TV ruined your life?’ Brooker deadpans his way through iconic programming to some of the most cringing advertising ever created. Here’s my favourite episode by far.

Why the elections are no better than deciding the Xmas number 1?

OK, so apparently the Greens should be in Downing Street and not Mr Cameron/Clegg. At least that’s what might of happened if people voted for policies and not a few man brands.

I’m not sure how I missed Voteforpolicies.org.uk during the recent UK election but I love it! It essentially helps you understand whom you should vote for by showing you all the major parties’ policies (without logos or spin) across a variety of areas such as the economy, Europe, crime, education etc.

Not only did it tell me that I too should of voted for the Green Party, but people are a) too influenced by preconceived notions of a party/candidate, b) the media’s coverage and bias towards the old guard and c) not really bothering to find what parties intend to do when they get into parliament. It’s just a popularity contest mixed up with the Nation’s cultural vibe at the time of voting.

According to the 290K completed surveys the Green Party should be in. Not only that the two parties that have power would have been the third and fourth choice.

What’s even more fascinating is who you end up voting for by policy. I even ended up voting BNP for education who had a great policy of giving free University places to people who have worked for a period of time in the community. Who would have thought it!

In a recent Guardian article they stated that Parties didn’t utilise social networking effectively but to be honest I don’t think people did enough to find out, potentially using social networking, what each party stood for. It’s really like picking the Xmas number which is normally some Xfactor douchebag or Bob the bloody Builder. I’d have liked to have seen a Rage against the Machine. Maybe in 4 years time.

Cultural nuances and crossing the road in Vietnam

One of the things I love about a good holiday is just observing all the little differences between your culture and theirs and transport is always a funny, if not scary one.

Whilst in Vietnam for a couple of weeks I got very good at crossing roads just like the locals. Unfortunately ‘stop, look and listen’ won’t work, you’ll be standing there all day and zebra crossings are simply a waste of paint. The trick is to creep very slowly into the oncoming traffic. The funny thing is it actually kind of works, although don’t hold me to that. I haven’t checked the Vietnamese national statistics on road accidents.

This vid was taken on Sony’s new Bloggie HD camera. Not a bid little bit of kit.

‘We’ is the magic number


I’ve mentioned it before but the concept of marketing to networks rather than targeting audiences hasn’t really become common place just yet. The world is obviously rife with various campaigns in Facebook and on Twitter but by understanding how they work it will change the way you approach everything from research, product development and also communications.

Mark Earls looks like he is getting close to a new research method around understanding the more insightful ‘We’ rather than the misleading ‘Me,’ but a couple of really simple things have come to my attention that highlight my point.

The first is Groupon, a website that offers a different product everyday at a low price. The catch is you only get it if enough people commit to buying it on that day. The second is from Dell who has already reported making $6m from Twitter alone. It’s called Dell Swarm and is essentially bulk buying. The more people you get in your group to buy the same product the lower it is.

If you think about it this could change a host of marketing tactics, even the lowly bribe or give away. Instead of starting with a big round the world trip in a Winnebago, you just have enough for push bike that you have to pick up from Skeggy (no offence to the people of Skeggness). The more people that enter, the closer you get to the big prize. It completely changes the way a group works together and how the giveaway spreads. Traditionally there’s no incentive for me to invite other people to sign up for a giveaway as it actually reduces my odds of winning. In the ‘We’ giveaway the odds might get worse but the reward goes up if I get other people to take part.

Think about Obama, he was all about the ‘We’ and not the ‘Me’.

The art of selling without selling is to have a side project

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Some interesting things have been happening that I’ve only really properly noticed since I returned home to recession hit England for a holiday – and that’s loads of my friends seem to have a side project that they didn’t have when I left 2 years ago.

Now I don’t know if it’s the recession, as they always seem to give people a nudge to do something, or technology making things easier. It might even be something cultural, relating to consumer excess and wanting something more fulfilling in their lives than a nice car and money in their pockets to spend on over priced beer.

First of all there are the side business projects that are financially driven, but firmly rooted in something they love. Some examples include a Longboard equipment company, international surfing holidays, fashion and record labels to name but a few.

Then there are the non-financially driven people who have started bands, grown vegetables in allotments, become obsessed with a new sport or simply gone back to something they loved doing when they were younger such as painting.

Undoubtedly this is rubbing off on brands as they begin to understand they also need a side project to capture people’s imagination and engage them. Red Bull has always been great at this and Cadbury’s was one of the first to get this with its Glass and a Half Full Productions strategy. Now we have Coke’s Happiness Factory and a mission to make the world happy, but probably my favourite side project at the moment has to be VW’s Fun Theory. We have all probably seen the piano video but there is a series developing over at thefuntheory.com.

Good stuff. The art of selling without selling is to have a side project.

Will the Whopper be the Burger King # 2

Obviously it won, that kind of goes without saying but I actually really like where this little mini documentary went. Whilst it would have been a pointless waste of money if it got too intellectual on us, it did also address a bigger topic than which burger is the tastiest.

Conventional wisdom would lead us to believe that Burger King should not be forcing ‘American burger culture’ on these communities. That was my instinctive gut reaction. But think about it for a bit. One of the most fascinating and enjoyable parts of my travels to similar places is how curious they are about my culture, as I am theirs. We wrongly assume that we should leave the last remaining ‘pure cultures’ to themselves and refrain from introducing such goods as if they wouldn’t be interested to see what possibilities are out there. But surely it is up to these people to decide what they want and what they don’t want from other cultures, as do you and I.

After all the guy at the end clearly states that whilst he liked the Whopper it doesn’t beat Seal meat. Seal meat I hear you cry, how dare those barbarians, send in Greenpeace. Different strokes for different folks and a thought provoking little snippet. Perhaps we should get some New Yorkers eating a McSeal burger and see how they react.

Happiness as a campaign metric?

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This is arguably one of the hardest metrics you could possibly sell to a client, mostly because it sounds so warm and fuzzy. But once you get over this minor factor it has a significant reflection of how people’s values are changing.

A recent Contagious article refers to the next virus to take hold of society after the Internet as the ‘awakening of the consumer’. Here’s an extract…

“Awakening Consumers are waking up to the fact that we are all living on this little rock suspended in space. That our natural resources are finite, and our system of production and consumption, as it stands, is not sustainable.

Awakening is a process, and no one gets it right all the time, It is like when you are brushing your teeth and let the water run, then looking at the mirror you say, I am letting the water run. And once you start, you can’t stop. The process itself is contagious. Just how contagious? Next time you go shopping, see if you find yourself thinking about the values of one brand over another. If so, welcome, you’re a carrier.”

Now I like this as a sentiment but I think it is in some ways a lot simpler than that. I don’t believe it’s just about consumers being more socially responsible and aware of how their behaviour affects the bigger picture. Whether it’s the general day to day stress of life or the financial crisis people increasingly value happiness over wealth and materialism.

And just to highlight this point Adrian White, analytical social scientist at England’s University of Leicester has created the world’s first ‘happiness map’ creating a list of the happiest countries.

“White’s study, to be published later this year, was developed in part as a response to the British media’s fascination with life satisfaction. A recent BBC survey concluded that 81% of Britain’s population would rather the government make them happier than richer. Despite its often bleak weather, England ranked relatively happy at 41. White says: “There is increasing political interest in using measures of happiness as a national indicator along with measures of wealth”.
You can read the full article here.

So if the British Government can do it in dreary old England why can’t brands? I would guess it’s because if many were honest with themselves they wouldn’t get very good results.

Will Obama continue riding the social media train?

It’s been great following the Obama campaign and it’s a fantastic example of how brands and people can really harness the power of digital communications. However, for this post I’m refraining from adding to the praise, there’s quite frankly too much out there already, I just wonder whether he will continue this approach throughout his tenure in the White House? I for one would find that commitment an astounding achievement. The signs are looking good already with this new site.

The ability to get an insight into the life of the American President and have a dialogue with The White House at that level will surely prove to even the most closed and anally retentive organisations that this approach is here to stay. And here is a great article from Harvard on the 7 lesson organisations can learn from Obama.

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