I love all the following words…participation, interaction, experiences and even engagement. They’re more helpful and they must be good because you hear them at every conference, in every blog post and tweet, but what you don’t hear that often is the context or the practical implementation.
For every great case study held up as a shining example there is probably 100 hundred that have failed. I’m not bagging the terminology we just don’t spend enough time talking about the different kinds of participation, interaction, experiences and engagement.Hence many more failures than necessary.
For example my view is that Insurance can’t emulate a movie release because people aren’t generally a) as interested and b) as willing to give up as much time and effort. That’s not to say that they both can’t be involving, they just are in different ways.
Take Comparethemeerkat.com and Why So Serious, the former is almost sit back, snackable piece of light hearted entertainment, the latter is time consuming and truly participatory. In my opinion these have been successful because they understand what people might be willing to do in the context of its brand. Like pain, different people have different thresholds when it comes to brands and their communications. Its unlikely Mastercard would be tattooed on someone’s back, although some freak probably has having said that.
It’s also worth noting that these brands have also spent some money promoting themselves in mass media as well as through social. Not everything captures the media attention like the Best Job in World.
I know it seems obvious but it feels like brands make the following mistakes;
- They believe that everything has the same levels of social capital
- That people want to be your closest friend without it being earned
- That the majority of people want to give up time and energy to promote your product
- You don’t have to spend time or money on mass media communications, it will spread organically through networks
Definitely more swirling around in my tiny heed on this but it’s a start







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