The Communications Room

Marketing like Viagra…it’s not big and it’s not clever

November 26, 2009 · Leave a Comment

Some brands are getting it right…others on the other hand are still marketing like those dodgy Viagra pills. And just to clarify when I say getting it right, I’m talking about brands not using social media to just pretty much spam a heap of people.

Starting with the ones that are getting it right, Ikea recently used Facebook’s photo tagging function to give away products from their show room. They created a profile for the store manager and he uploaded some photos of the show room. The first people to tag an item with their name on won it. Awesome..the full details are below.

The second is Toys ‘R’ Us who rewarded friend’s of the brand’s fan page by giving them exclusive mystery deals. Simple, but nice and it’s also solicited.

Now for the ones that that don’t. I’ve mentioned Moonfruit before and despite what some people think, it is not a shining example of using Twitter, but Westfield has almost topped it launching its ‘Win a $10,000 Gift Card’ promotion through Facebook. Essentially you update your status by saying ‘All I want for Christmas is a Westfield Gift Card’ and you get entered into a prize draw, whilst spamming your friends at the same time.

The main differences are…

People want the Macbook not Moonfruit and people want the $10K, not the Westfield Gift Card. It’s a meaningless relationship that have got people wanting and talking about the wrong thing, unlike the Ikea and Toys ‘R’ Us examples. The latter’s products and brand experience are part of their communication.

Moonfruit and Westfield have also got the mechanics wrong. Larger groups benefit with Ikea and Toy ‘R’ Us, not just a handful of individuals. They are essentially marketing to networks of people rather than just applying prize draw tactics learnt in the ‘push’ world. You need to be more inclusive rather than exclusive marketing to networks.

You could argue that Moonfruit and Westfield are playing a numbers game which might be true. These promotions wouldn’t have cost much to execute and less than a 0.5% conversion might make them money, but it is still seen as unsolicited spam, albeit indirectly through my friends. And let’s be honest, if I start getting a friend spamalanche, I won’t be using FB et al that much. This might work for Viagra, but do you really want to market like that?

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This year’s thoughts on marketing next year: The prelude

November 25, 2009 · Leave a Comment

There’s been a lot percolating in my head over the last and it’s about time I got it out in a series of posts relating to marketing as I’ve seen it this year. Hopefully you’ll find it mildly helpful and interesting…and not too rambly.

Correct me if I’m wrong but I think anyone who works in a digital agency probably spent most of last year trying to demonstrate how modern marketing needs a distinctive and somewhat evolved approach to work in digital I daren’t say different because that merely feeds the binary decision making and black or white thinking that hinders many organisations. But as Eric Schmidt highlights, we do need to stop making a distinction between media.

That’s not to say that brands aren’t doing good things, it’s probably the most exciting time to be doing what we do. However things are still broken on a vast scale and the problems lie in systems, business models, metrics and marketers being outpaced by how people are using technology.

To use a Mark Zuckerberg quote: “A lot of this (change) is just social norms catching up with what technology is capable of.” The problem is of course, social norms are way ahead of most brands thanks to said technology.

My esteemed colleague Iain McDonald likes to use this little thought experiment to highlight how ridiculous some of our thinking actually is when you look at life through a digital lens.

First of all imagine if the Internet, as it is today, came before TV. Then someone said to you we are going to put a big box in the corner of your living room. You can only watch certain programmes when we say you can and then every 15 minutes we are going to show you half a dozen ads that are 9 times out of ten, irrelevant and uninteresting. We will then repeat many programmes that you have already seen throughout the year. You would obviously tell them to get stuffed.

Online behaviour and the use of technology is changing people’s expectations of brands and how they actually behave in the real world. I will cover a few things before the year is out that will hopefully help you for the next – a fresh start and all that guff.

Things like the re-calibrating of businesses, forgetting what you know, the great digital realisation that people don’t care about brands, marketing to networks, convergence of media, media slices rather than chunks, the system of objects, innovative research and measurement. Next post to come shortly…I hope.

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Feed: The 2009 Razorfish Digital Brand Experience Report

November 23, 2009 · Leave a Comment

It’s that time of year again. Razorfish (where I work) has released Feed: The 2009 Digital Brand Experience Report. You can download the full report here.

Enjoy and please spread the love

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Digital campaigns that caught my eye this week

November 20, 2009 · Leave a Comment

I’ve been running around like a fly with a blue backside the last few weeks. However after a bit of down time today I came across two great campaigns that I would hold up as shining examples of great digital work.

The first one is Sony’s Fantasy Festival partnership with Last.fm. You have an imaginary $1M to spend on your fantasy festival line up and the winner is the person whose selection has the most buzz online- kind of like Fantasy Football for music. Here’s my effort…


Why do I like this?

The communication is tied into a product. Once I’ve picked my line up and named my festival I can listen to it on Last.fm and share it with friends. Simple idea but cool.

It’s a genuine experience not just a prize draw. I spent ages battling with my consciousness. Do I put some super bands like Muse in that have a lot of buzz even though I don’t like them, or ‘keep it real’ and stick to my favourites. Seriously have a go, you have to make some brutal decisions.

The second campaign is from HP who is raising the awareness of the Global clean water crisis by supporting a team of climbers looking to reach the summit of Mt Kilimanjaro.

They don’t start till January but you can track their progress via a website that is the equivalent height of Mt Kilimanjaro in pixels – check out the scroll bar! Neat idea from Goodby

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A socially social campaign fuelled by social – Why Movember works?

November 5, 2009 · 2 Comments

[Sorry, I had to use all the various meanings of the word just to ensure there was no misunderstanding as to what this post is about]

At the moment my Mo looks more like I’ve drunk 10 cans of Coke and licked my top lip, but it is still early days. However this isn’t about me and my Mo, although you can sponsor me here should you wish, it’s about why Movember is a perfect example of marketing in a social world.

It has social object

OK it’s for a good cause and bog paper might struggle to emulate this, but it demonstrates the need to unite people around something compelling enough. In this instance it happens to be a good cause, but it could just be a good idea.

Secondly raising awareness and funds for Men’s health is arguably under represented compared too many other causes; you could say it’s a challenger. Everyone wants to support the challenger.

It gives people something to do

It’s not just a Facebook group where you sign up and forget about it or where you change your Twitter avatar and feel pleased with yourself. It requires people to actually commit to doing something. We all know actions speak louder than words these days.

It makes things spread

It unites groups of people with some real social fuel. There is something to talk about, it’s highly competitive and narcissistic (in a weird and slightly perverse way). Nobody wants to be told they have a dirty lip now do they.

It visualises things happening within groups. People copy each other and the more people that grow a Mo, the more people will a) find it acceptable to grow one or b) Feel left out if they don’t and follow the crowd. Nobody wants to be the first person at the party, so brands need to try and visualise activity and interactions happening, so people feel like everyone else is doing it.

Movember relies on both strong AND weak ties. In order for it to gain significant traction with the population in a short space of time, the ‘handful of influencers’ need to be exposed to the masses – the Mo being the social lubricant and object that is shared across these groups. Brands should ensure that they don’t spend all their efforts on the clump of interconnected cool kids and remember Joe Public needs to be exposed to what is happening.

Social mechanisms

It obviously has the standard Facebook, Twitter and email options so you can spread the word and generate donations, but there is more to the way they feed the fire.

It gives you the tools and reminders to upload and document your progress – as well as fundraising rankings. This keeps you promoting yourself and pushing your efforts through your networks. Brands need to give people something to follow and talk about in order to keep people interested.

Movember gives Mo growers rewards for raising money, including a tickets to the end of campaign party. It inspires people to really push for more money through the month rather than just an email at the beginning. Brands should reward people on a regular basis for giving up their time for you.

Last but not least – it’s useful

For those of us unfamiliar with growing facial hair there is a full on style guide and grooming tips. This should come in handy when rectifying my dirty lip.

Visit Movember and track down your friends and fellow Mo growers

AU_MObanner02

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Social Media Guru – made by Xtranormal

November 2, 2009 · 1 Comment

I’m seeing a fair number of funny clips using Xtranormal, so it was only a matter of time before one popped up about social media. Scarily accurate.

Found via Make Marketing History

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Dude…Kasabian, Football and Guitar Hero…Sweet

October 30, 2009 · Leave a Comment

Three of my favourite things, found via Amnesia Blog (Where I work)

This is why technologists do matter and why a tech head should be sat lovingly in the creative process.

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Context and a world of perfect media harmony

October 29, 2009 · Leave a Comment

I can’t stress enough how important understanding context is when it comes to communications. In fact, I don’t think there is a more helpful word in the marketing dictionary of wank. Agency silos, land grabbing and out of date marketing department structures have a huge part to play in this, so without going into too much of an obvious rant here, there are two things that don’t allow us to see context.

Sorry, kind of a rant already, but the first one is opposites – the age old human behaviour (and marketing sensationalism) that requires you to fall on one side of the fence or the other. You can’t possibly believe in the power of influencers and mass media. And we all know that one media has to be dying in order for another to flourish.

The second is our inability to be human focused. Let’s be honest we all think we are, but stuff gets in the way of actually observing things through the eyes of actual normal people that buy our products. Things like numbers, brand tracking studies, media plans, focus groups and important meetings all contribute, as well as it feeling just all too simple.

However I came across this great post over at Plannerliness highlighting Ray-Ban as a classic example of this. Everything is happening in isolation without much consideration to other stuff that is going on around it. The result is below.

A lovely looking, well presented brand site

rb2

That is probably found via a line of text on Google surrounded by a lot that is probably unhelpful

rb1

It really shouldn’t be that hard to get your social media come, digital PR, come PR agency to strategically ensure that all search results on that first page are from positive and trusted sources. It wouldn’t be hard for a creative copy writer to work with the search agency to develop some good Keyword ads that are contextual, even if people don’t click on them.

It wouldn’t be that hard for an above the line agency to come up with a TV campaign that is more participatory and spills out in to Youtube, Flickr, Facebook etc. You get the drift, but it highlights how media, despite being fragmented, is more dependent on each other than ever before. I think Faris phrased it well somewhere as media now being additive not repetitive.

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The art of selling without selling is to have a side project

October 21, 2009 · Leave a Comment

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Image via

Some interesting things have been happening that I’ve only really properly noticed since I returned home to recession hit England for a holiday – and that’s loads of my friends seem to have a side project that they didn’t have when I left 2 years ago.

Now I don’t know if it’s the recession, as they always seem to give people a nudge to do something, or technology making things easier. It might even be something cultural, relating to consumer excess and wanting something more fulfilling in their lives than a nice car and money in their pockets to spend on over priced beer.

First of all there are the side business projects that are financially driven, but firmly rooted in something they love. Some examples include a Longboard equipment company, international surfing holidays, fashion and record labels to name but a few.

Then there are the non-financially driven people who have started bands, grown vegetables in allotments, become obsessed with a new sport or simply gone back to something they loved doing when they were younger such as painting.

Undoubtedly this is rubbing off on brands as they begin to understand they also need a side project to capture people’s imagination and engage them. Red Bull has always been great at this and Cadbury’s was one of the first to get this with its Glass and a Half Full Productions strategy. Now we have Coke’s Happiness Factory and a mission to make the world happy, but probably my favourite side project at the moment has to be VW’s Fun Theory. We have all probably seen the piano video but there is a series developing over at thefuntheory.com.

Good stuff. The art of selling without selling is to have a side project.

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If only every briefing was like Jagger to Warhol

October 21, 2009 · Leave a Comment

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